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Support Options
We offer multiple levels of technical support for all RSSBus products. The following is a
detailed list of the current support packages available. If you have any questions regarding these packages feel free to
contact sales@rssbus.com.
Standard Support - Free
We provide standard technical support via email. We do our best to answer the
messages quickly, so you can get your job done. Support is prioritized in favor
of people who have purchased the premium support package.
Standard Support includes:
Unlimited email support covering licensing, installation, and other issues
related to our products.
Free minor version updates downloadable from our website.
To obtain standard support, please fill out the support form.
Premium Support
We provide premium technical support via email and phone. All premium emails and
calls are given priority over any standard support questions. Responses to
Premium Support inquiries are guaranteed within one business day.
Premium Support includes:
Unlimited priority telephone support covering licensing, installation,
debugging, protocol issues, programming issues, environmental issues, and
general use of the products.
Unlimited priority email support covering all of these same issues: licensing,
installation, debugging, protocol issues, programming issues, environmental
issues, and general use of the product.
Free minor version updates downloadable from our website or via email.
Access to additional unpublished demo's available upon request.
Access to all of the benefits included with standard support.
Premium support contracts are valid for one full year from the purchased date
for a single company contact per contract.
In order to receive the best service for premium support, please fill in the
online support form. This will assign you an issue
number, allowing your support requests to be tracked resulting in a faster
response. If you prefer, you can send us a direct email to our priority support
mailbox, or give us a telephone call.
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